- Pick Up Time and Late Arrival Policy (Parking Reminder)
Please arrive 10-15 minutes ahead of your scheduled Pick Up Time & Location listed on your Tour Confirmation, especially if you are driving to and must park your car near the Pick-Up Location. The Tour Driver can allow a maximum 5 minute grace period from your Pick-Up Time in order to keep the entire tour on schedule. Late arriving guests who miss the tour vehicle at their Pick Up Time and Location are not entitled to any refund.
- Pick Up Locations
We pick up at any hotel location within Santa Monica, Venice, Marina del Rey, Malibu, Westlake Village and Agoura Hills. Special locations can be arranged for an additional fee.
- Overtime Charges – FOR RESERVED GROUPS ONLY
Tours which exceed the allotted tour duration (starting at Pick Up until Return) due to Guest activity such as late departures from Pick Up Location or any of the tour stops, will incur overtime charges at the rate of $120/hr. The Responsible Party who booked the Reserved Group agrees to pay these charges and will be charged the applicable overtime on the authorized credit card as authorized on the security deposit form. Maximum overtime allowance is 2 hours.
- Rain or Shine
Tours run all year round because Southern California weather is so beautiful. In the case of unusual weather or known traffic conditions, we’ll notify you of any changes to the tour schedule.
- Payment Policy
Payments in full is required to reserve space on the tour. Reserved group tours are subject to a mandatory 20% gratuity fee.
All venue taxes and gratuities are included in pricing for the tour. Driver/Host tips are not included but greatly appreciated for excellent service.
- Refund/Cancellation Policy
Due to high tour demand and limited vehicle size, no refunds will be given once your tour is confirmed, unless the tour is cancelled by us for weather or other conditions beyond our reasonable control that would affect the tour experience/schedule. For Reserved Group Tours, the following Cancellation Policy applies:
- 100% refund if cancelled by you 21 days before date of event.
- 50% refund if cancelled by you up to 7 days before event date and Pick Up Time.
- No refund available if cancelled by you within 7 days of event date and Pick Up Time.
- Age Limit
All wine tour guests must be 21 years of age or older. Identification and proof of age is required on wine tours. For hiking tours, a minimum age of 7 is recommended.
Sorry, no pets are allowed in any tour vehicle.
- No Drinking in Vehicle
Guests are legally prohibited from drinking alcoholic beverages at any time in Luxury Tour Vehicles. Food, drinks, or alcohol are only allowed on mini buses and super-coaches with a $1,000.00 refundable security deposit paid prior to the trip upon your approval. The security deposit will be refunded only after there have been no improper disposals or damage to the vehicles.
- No Smoking in Vehicle
Smoking is prohibited in all vehicles at all times.
- Dress Recommendations
The tour travels through a variety of geographic and climatic areas, so please wear layers of comfortable clothing. Some locations are outside, so we also recommend a hat, sunglasses and sunscreen.
- Persons with Disabilities
Many tour stops require a relatively high degree of mobility to access and maneuver. Any guest with a physical disability or related concern about the vehicle or tour stops should contact Malibu Discovery in advance.
- Disruptive Guests
All guests are entitled to fully enjoy the entire tour experience, including but not limited to wine tasting at tasting rooms. Therefore, all guests must drink responsibly and handle themselves appropriately in a group situation. If our host/driver determines (in his/her sole discretion) that a guest is overly intoxicated or in any way disruptive to either guest or vehicle safety or the overall tour experience of other guests, the disruptive guest will receive a single verbal warning (if appropriate or possible under the circumstances) to change their disruptive conduct. As appropriate, the host/driver may (in his/her sole discretion) notify the appropriate entity (including wine tasting room staff and/or local law enforcement) to address the situation. If the disruptive guest is (in the host/driver’s sole discretion) removed from the tour by us, the disruptive guest will receive no refund and be returned to their original Pick Up Location by taxi or other third party transportation at their own expense. If a disruptive guest
causes damage to a vehicle or causes the need for extra vehicle cleanup, the disruptive guest and/or responsible party agrees to pay for all such damage and cleaning costs.
- No Guarantee
Every effort is made to provide you with a wonderful day of exploring the Malibu area. However, we cannot guarantee you or any guest’s satisfaction with the tour experience, and so you agree to participate in and experience the tour at your own risk of enjoyment!
- Agreement to Terms & Conditions
By taking any of the Malibu Discovery or LA Discovery Tours, you agree to these Terms & Conditions.
If by any Act of God or circumstances out of the control of Malibu Discover LLC prohibits the operation of the tour, client will be entitled to a full refund or reschedule of the tour. Malibu Discovery LLC will not be liable for any additional damages beyond the payment of the tour.